Tag: Model
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Reducing Everyday Business Costs: 3 Steps towards a More Cost-Effective Business Model
While Lloyds Bank recently reported a considerable dip in business confidence in the Southwest of England, overall sentiment in the UK remains positive. This is despite ongoing concern surrounding the UK property market, which remains home to significant instability and unsustainable growth. With business confidence on the rise, however, now is the ideal time for…
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A Model for Delighting the Customer
How can a service provider in the AEC industry improve customer satisfaction and loyalty? Is it necessary to satisfy all customer demands as perfectly as possible? The Kano model helps in finding answers to these burning questions. In the 1980s, Professor Noriaki Kano created a theoretical model for product development and customer satisfaction. The model…