Terry Gray: Historically, cost and compliance – health and safety, environment, quality – have dominated. But in the past 10-15 years, expectations have widened to include innovation, sustainability, social value and community impact. As a supply chain partner, adding value in these areas is essential in a tough market.
“While health and safety is rightly seen as a fundamental priority across the industry, we view quality control as the most impactful measure of success.”
Derek Cuthbertson, Royal Mail
Derek Cuthbertson: Quality control is our most important benchmark. While health and safety is rightly seen as a fundamental priority across the industry, we view quality control as the most impactful measure of success. It encompasses not only safe working practices, but also the standard of workmanship, compliance with specifications, programme delivery, and ultimately, end user satisfaction.
“Awaab’s Law has just come into effect so we’re also looking to our suppliers for innovations that will help us achieve compliance.”
Dan Hollas, Clarion Housing
“We have a supplier engagement council and run innovation competitions. Winning ideas can receive National Highways sponsorship to become market-ready.”
Jason Glasson, National Highways
Derek Cuthbertson: Lack of adequate progress updates. As a client, you’re not always on site, and in live operational environments, poor communication has major impacts. When communication is infrequent or vague, it then becomes difficult to manage expectations, mitigate risks, or make informed decisions.
“At small community hospitals in deprived areas, contractors sometimes arrive in very expensive cars and assume they can take over large parts of the site, including disabled bays.”
Julie Blight, Royal Devon University Healthcare NHS Foundation Trust
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