The construction industry should effectively utilise non-compliance reports if it wants to improve approach to quality control, writes Tony Smith.
Some site teams, averse to using NCRs, may opt for their own remedial works, such as cutting out and recasting the affected section of concrete. If this is done without following the NCR process, and avoiding the required involvement of the structural engineer and architect, further issues are likely to arise.
Reviews are conducted every six months, similar to internal auditing, but by peers rather than formal auditors, with the aim of guiding culture in the right direction. Good and bad practice can be addressed, and this personal approach builds engagement with project teams, explaining the ‘what’, ‘why’ and ‘how’ to execute processes effectively.
The Building Safety Act has raised the bar for quality control, but lasting progress depends on how effectively we use tools like NCRs. By embracing a culture that treats mistakes as opportunities for improvement, fostering shared learning, and applying proactive peer review, NCRs become not just a record of past issues, but a driver of safer, more efficient construction practices.
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